TERMS AND CONDITIONS

Last Updated: 15/03/2025

Introduction

These Terms and Conditions (“Terms”) govern your use of the Baby Wow Wow website (babywowwow.co.ke) and any related services provided by Baby Wow Wow.

By accessing our website or making a purchase, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you may not use our website.

Definitions

• “Website” refers to babywowwow.co.ke and all its contents.
• “Baby Wow Wow,” “we,” “us,” or “our” refers to Baby Wow Wow, the company operating this website.
• “You,” “your,” or “user” refers to the person accessing or using the website.
• “Products” refers to the items offered for sale on the website.
• “Content” refers to all information, text, images, data, links, software, or other material accessible through the website.

Website Use

Permitted Use

You may use our website for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Use the website to solicit others to perform unlawful acts
• Circumvent, disable, or interfere with security features of the website
• Engage in unauthorized framing or linking to the website
• Attempt to gain unauthorized access to secured portions of the website
• Use any device, software, or routine that interferes with the proper working of the website

Account Registration

To place orders, you may need to register for an account. You agree to provide accurate information and to update it as necessary. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

Products and Pricing

Product Information

We strive to display our products and their colors as accurately as possible. However, we cannot guarantee that your computer’s display accurately reflects the actual colors of the products.

Pricing

All prices are listed in Kenyan Shillings (KES) and include applicable taxes. While we make every effort to ensure pricing accuracy, we reserve the right to correct any pricing errors. If a product’s correct price is higher than our stated price, we will either contact you for instructions or cancel your order and notify you.

Stock Availability

All products are subject to availability. We reserve the right to discontinue any product at any time.

Orders and Payments

Order Acceptance

Your order constitutes an offer to purchase products from us. We reserve the right to accept or decline your order for any reason, including product unavailability, inaccuracies in pricing, or errors in product information.

Payment

We accept various payment methods, including M-Pesa, credit cards, and debit cards. By providing payment information, you represent and warrant that you have the legal right to use the payment method and that the information you provide is accurate.

Order Confirmation

After placing an order, you will receive an order confirmation email. This confirmation does not signify our acceptance of your order, only that we have received it.

Shipping and Delivery

Delivery Areas

We currently deliver throughout Kenya,  include East Africa. Detailed information can be found on our Shipping & Delivery page.

Delivery Times

Any delivery dates provided are estimates and not guaranteed. We are not liable for any delays in delivery.

Risk of Loss

The risk of loss and title for products purchased pass to you upon our delivery to the carrier.

Returns and Exchanges

Return Policy

Our return policy is detailed on our Returns & Exchanges page. By making a purchase, you agree to be bound by this policy.

Refunds

Approved refunds will be processed to the original payment method used for the purchase. Processing times vary depending on the payment method.

Intellectual Property

Ownership

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Baby Wow Wow or its content suppliers and is protected by Kenyan and international copyright laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the content solely for your personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, or publicly display any content from this website without prior written permission.

Limitation of Liability

Disclaimer

The website and products are provided “as is” without any guarantees or warranties, expressed or implied. Baby Wow Wow makes no warranties that the website will be uninterrupted, secure, or error-free.

Limitation

In no event shall Baby Wow Wow be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of this website or products purchased, whether based on contract, tort, strict liability, or otherwise.

Indemnification

You agree to indemnify, defend, and hold harmless Baby Wow Wow, its officers, directors, employees, agents, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms or any activity related to your account.

Third-Party Links

Our website may contain links to third-party websites. These links are provided solely as a convenience and do not imply endorsement of the linked websites. We are not responsible for the content or practices of these websites.

Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following the posting of revised Terms means you accept the changes.

Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law principles.

Dispute Resolution

Any dispute arising from or relating to these Terms or your use of the website shall be resolved through good faith negotiations. If such negotiations fail, the dispute shall be submitted to the jurisdiction of the courts of Kenya.

Contact Information

If you have any questions about these Terms, please contact us:

• Email: info@babywowwow.co.ke
• Phone: +254 724 093166
• Address: Ground Floor, West Wing Greenhouse Mall, Ngong Road Nairobi, Kenya
  

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.