PRIVACY POLICY

Last Updated: 15/03/2025

Introduction

Baby Wow Wow (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website babywowwow.co.ke, including any other media form, media channel, mobile website, or mobile application related or connected to Baby Wow Wow (collectively, the “Site”).

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

Information We Collect

Personal Data

We may collect personal identification information from you that may include, but is not limited to:

• Name
• Email address
• Postal address
• Phone number
• Payment information
• Date of birth (when provided)
• Any other information you choose to provide

Non-Personal Data

We may also collect non-personal identification information about Users whenever they interact with our Site. This may include:

• Browser name
• Type of computer or device
• Technical information about Users’ means of connection to our Site, such as operating system
• Internet service providers
• IP address
• Other similar information

How We Collect Information

We collect information from you when you:

• Register on our Site
• Place an order
• Subscribe to our newsletter
• Fill out a form
• Enter information on our Site
• Respond to a survey
• Communicate with us through the Site

How We Use Your Information

We may use the information we collect from you for the following purposes:

• To process and fulfill your orders
• To provide and maintain our services
• To notify you about changes to our services
• To allow you to participate in interactive features of our Site
• To provide customer support
• To gather analysis or valuable information so that we can improve our services
• To monitor the usage of our services
• To detect, prevent and address technical issues
• To send you promotional emails about new products, special offers, or other information we think you may find interesting
• To contact you for market research purposes
• To customize the website according to your interests

Cookies

Our Site may use “cookies” to enhance user experience. Users’ web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, some parts of the Site may not function properly.

Third-Party Disclosure

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers.

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes.

Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Examples of these third-party service providers include:

• Payment processors
• Delivery and logistics partners
• Marketing and analytics platforms

Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights

If you are a resident of Kenya or any jurisdiction with similar data protection laws, you have certain data protection rights. Baby Wow Wow aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update, or delete the information we have on you
• The right of rectification—the right to have your information corrected if it is inaccurate or incomplete
• The right to object to our processing of your Personal Data
• The right of restriction—the right to request that we restrict the processing of your personal information
• The right to data portability—the right to request that we transfer the data we have collected to another organization, or directly to you
• The right to withdraw consent—where we rely on your consent to process your personal information

Children’s Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

Changes to This Privacy Policy

We have the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email:  info@babywowwow.co.ke
• By visiting this page on our website: Contact Page
  By phone: +254 724 093166
• By mail: Ground Floor, West Wing Greenhouse Mall, Ngong Road Nairobi, Kenya
  

This Privacy Policy is compliant with Kenyan data protection regulations and best practices for e-commerce businesses.